Am I required to post in the gift gallery upon receipt?
Yes! If shipping proof from your gifter has been approved, you have 2 weeks from the close of the exchange to post a gallery post - or you risk being temporarily suspended from the platform. If a gift is still in transit, your deadline changes accordingly to 2 weeks from date of arrival. In addition, most exchanges require that you upload a photo when making your post - unless you have been approved for an exemption by support.
What happens if I receive a "bad" gift?
First of all, please use the rating system when posting your gift in order to reflect this. Secondly, please do not post a negative post - a simple "thank you" will do in this scenario. If you have received a gift that makes no sense however, or is ...
Will I be required to provide a phone number?
If signing up for international or worldwide matching, this will be required. However, we are looking into the viability of providing one-time phone numbers that direct to you for this purpose..
My rematch giftee recieved their original gift!
If you were allocated a rematch giftee and they have already posted a gift for the exchange that you are their rematch gifter for. Please, reach out to support and we can have you reallocated to another rematch giftee that has not received a gift.
My Rematch Gifter never sent a gift!
There are a few steps to take if your rematch gifter has not sent your gift. Reach out to your gifter and see if they have any questions. Occasionally a rematch gifter might've forgotten that they were assigned a new giftee! After 2 weeks, If your ...
When should I mark a gift as not recieved?
A gift should be marked as not received 5 days after the shipping deadline.