I didn't receive a gift, what should I do?

I didn't receive a gift, what should I do?

5 days after the shipping deadline, an exchange will be marked as reportable - and if you have not marked a gift as received, the Report No Gift action will become available.

- If your gifter has had their shipping proof approved, you will not be able to make a report.
- If your gifter has pending shipping proof, your report will still be taken, but will not be actioned until the outcome of the proof process.
- If your gifter has had their shipping proof denied, or has not uploaded any - you will be automatically added into the rematch pool upon receipt of a report, and your gifter will be temporarily suspended from the platform until this is resolved.
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