I've matched with my Parent / Sibling / Friend / Wife / Husband
This does occasionally happen when Relative Level Matching (RLM) is enabled and shipping preferences are similar.
Since you have already been matched in the exchange you would not be able to change your match. Support can, however, make it that you cannot match with them in the future.
All you need to do is submit a support ticket with your nickname and the nickname of the user you would not like to match with.
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I've matched with the same giftee/gifter/person!
This does occasionally happen when Relative Level Matching is enabled and are using specific preferences, your pool size can shrink quite drastically. If you would like to not be matched with this user in the future please reach out to support!
How do I sign up for Worldwide shipping?
Depending on your level, You can pull down the Matching Preferences on any exchange page and choose Worldwide. Minimum requirements for the matching preferences are: Level 0 - Domestic Level 2 - International Level 4 - Worldwide
What do the matching preferences mean?
Our matching preferences let you define an action to take when we are unable to find a match in your selected group. They are defined in priority order, so Domestic > Drop would mean 'drop me from this exchange if you can't find a domestic match', ...
What does Domestic > International > Worldwide mean?
This would match you domestically (within your country) if possible. If not then Internationally (within a local group of countries). If you can’t be matched internationally then you would be matched worldwide.
Will I be gifting to the same person who is gifting to me?
Quite simply? No! In very rare cases, this might occur - but we'd have to have less than 4 people in a matching block.