I've matched with the same giftee/gifter/person!
This does occasionally happen when Relative Level Matching is enabled and are using specific preferences, your pool size can shrink quite drastically.
If you would like to not be matched with this user in the future please reach out to support!
I've matched with my Parent / Sibling / Friend / Wife / Husband
This does occasionally happen when Relative Level Matching (RLM) is enabled and shipping preferences are similar. Since you have already been matched in the exchange you would not be able to change your match. Support can, however, make it that you ...
How do I message my Gifter?
You can anonymously message your gifter directly from the exchange page! Under Exchange Actions, you'll see a box called Messages (From Gifter) In this message thread, you are the giftee. You are receiving a gift from this person. You can type any ...
How do I message my Giftee?
You can anonymously message your giftee directly from the exchange page! Under Exchange Actions, you'll see a box called Messages (To Giftee) In this message thread, you are the gifter. You are sending a gift to this person. You can type any message ...
My Rematch Gifter never sent a gift!
There are a few steps to take if your rematch gifter has not sent your gift. Reach out to your gifter and see if they have any questions. Occasionally a rematch gifter might've forgotten that they were assigned a new giftee! After 2 weeks, If your ...
My rematch giftee recieved their original gift!
If you were allocated a rematch giftee and they have already posted a gift for the exchange that you are their rematch gifter for. Please, reach out to support and we can have you reallocated to another rematch giftee that has not received a gift.