I've matched with the same giftee/gifter/person!
This does occasionally happen when Relative Level Matching is enabled and are using specific preferences, your pool size can shrink quite drastically.
If you would like to not be matched with this user in the future please reach out to support!
I've matched with my Parent / Sibling / Friend / Wife / Husband
This does occasionally happen when Relative Level Matching (RLM) is enabled and shipping preferences are similar. Since you have already been matched in the exchange you would not be able to change your match. Support can, however, make it that you ...
My Rematch Gifter never sent a gift!
There are a few steps to take if your rematch gifter has not sent your gift. Reach out to your gifter and see if they have any questions. Occasionally a rematch gifter might've forgotten that they were assigned a new giftee! After 2 weeks, If your ...
My rematch giftee recieved their original gift!
If you were allocated a rematch giftee and they have already posted a gift for the exchange that you are their rematch gifter for. Please, reach out to support and we can have you reallocated to another rematch giftee that has not received a gift.
My Giftee has sent me a different address to ship their gift to, Can I ship it?
If your Giftee has sent you a different address than the one listed on their GivinGifts account please Do not send a gift and reach out to Support immediately. If they have a different address listed in their Profile, Exchange Preference, or Sent to ...
My Giftee is banned!
Please, Do not send a gift. Depending on why your giftee was suspended they may have the ability to become unsuspended. You will receive an email if they become unsuspended before the exchange shipping date. If they do not become unsuspended or have ...