If I'm rematched, how long will I have to wait to receive a rematch gift?
We allocate rematch gifters to giftees every 30 minutes. Sometimes however, we don't have enough rematchers for an exchange - in this scenario, we are unable to guarantee a timeframe.
My Giftee hasn't posted my gift!
Sometimes, all you can do is wait it out. Please be patient with your giftee while you wait for them to post in the gallery. Unfortunately, You cannot always know whats going on in your giftee's life, there is always the possibility that the ...
My Rematch Gifter never sent a gift!
There are a few steps to take if your rematch gifter has not sent your gift. Reach out to your gifter and see if they have any questions. Occasionally a rematch gifter might've forgotten that they were assigned a new giftee! After 2 weeks, If your ...
My Rematch gifter has not retrieved my info or sent my gift.
Two weeks after being allocated a rematch gifter, If they have not retrieved your information or shipped your gift you can submit a support ticket to be reallocated back to the rematch pool. Rematch gifters who fail to retreive their rematch giftee's ...
My rematch giftee recieved their original gift!
If you were allocated a rematch giftee and they have already posted a gift for the exchange that you are their rematch gifter for. Please, reach out to support and we can have you reallocated to another rematch giftee that has not received a gift.
I didn't receive a gift, what should I do?
5 days after the shipping deadline, an exchange will be marked as reportable - and if you have not marked a gift as received, the Report No Gift action will become available. - If your gifter has had their shipping proof approved, you will not be ...