My rematch giftee recieved their original gift!
If you were allocated a rematch giftee and they have already posted a gift for the exchange that you are their rematch gifter for.
Please, reach out to support and we can have you reallocated to another rematch giftee that has not received a gift.
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My Rematch Gifter never sent a gift!
There are a few steps to take if your rematch gifter has not sent your gift. Reach out to your gifter and see if they have any questions. Occasionally a rematch gifter might've forgotten that they were assigned a new giftee! After 2 weeks, If your ...
My Rematch gifter has not retrieved my info or sent my gift.
Two weeks after being allocated a rematch gifter, If they have not retrieved your information or shipped your gift you can submit a support ticket to be reallocated back to the rematch pool. Rematch gifters who fail to retreive their rematch giftee's ...
My Giftee hasn't posted my gift!
Sometimes, all you can do is wait it out. Please be patient with your giftee while you wait for them to post in the gallery. Unfortunately, You cannot always know whats going on in your giftee's life, there is always the possibility that the ...
My Giftee is banned!
Please, Do not send a gift. Depending on why your giftee was suspended they may have the ability to become unsuspended. You will receive an email if they become unsuspended before the exchange shipping date. If they do not become unsuspended or have ...
How do I message my Giftee?
You can anonymously message your giftee directly from the exchange page! Under Exchange Actions, you'll see a box called Messages (To Giftee) In this message thread, you are the gifter. You are sending a gift to this person. You can type any message ...