My rematch giftee recieved their original gift!

My rematch giftee recieved their original gift!

If you were allocated a rematch giftee and they have already posted a gift for the exchange that you are their rematch gifter for.
Please, reach out to support and we can have you reallocated to another rematch giftee that has not received a gift.
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    • My Giftee is banned!

      Please, Do not send a gift. Depending on why your giftee was suspended they may have the ability to become unsuspended. You will receive an email if they become unsuspended before the exchange shipping date.  If they do not become unsuspended or have ...
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      If your Giftee has sent you a different address than the one listed on their GivinGifts account please Do not send a gift and reach out to Support immediately.  If they have a different address listed in their Profile, Exchange Preference, or Sent to ...
    • When should I mark a gift as not recieved?

      A gift should be marked as not received 5 days after the shipping deadline. 
    • If I'm rematched, how long will I have to wait to receive a rematch gift?

      We allocate rematch gifters to giftees every 30 minutes. Sometimes however, we don't have enough rematchers for an exchange - in this scenario, we are unable to guarantee a timeframe.