What happens if I sign up to be a rematch gifter?
You will be signing up to send a gift to a person who failed to receive one from their original gifter. You will not receive an extra gift in return for this, but will receive the standard exchange experience in return.
My Rematch Gifter never sent a gift!
There are a few steps to take if your rematch gifter has not sent your gift. Reach out to your gifter and see if they have any questions. Occasionally a rematch gifter might've forgotten that they were assigned a new giftee! After 2 weeks, If your ...
My rematch giftee recieved their original gift!
If you were allocated a rematch giftee and they have already posted a gift for the exchange that you are their rematch gifter for. Please, reach out to support and we can have you reallocated to another rematch giftee that has not received a gift.
If I'm rematched, how long will I have to wait to receive a rematch gift?
We allocate rematch gifters to giftees every 30 minutes. Sometimes however, we don't have enough rematchers for an exchange - in this scenario, we are unable to guarantee a timeframe.
My Giftee has sent me a different address to ship their gift to, Can I ship it?
If your Giftee has sent you a different address than the one listed on their GivinGifts account please Do not send a gift and reach out to Support immediately. If they have a different address listed in their Profile, Exchange Preference, or Sent to ...
How do I sign up for Worldwide shipping?
Depending on your level, You can pull down the Matching Preferences on any exchange page and choose Worldwide. Minimum requirements for the matching preferences are: Level 0 - Domestic Level 2 - International Level 4 - Worldwide