What happens if I sign up to be a rematch gifter?
You will be signing up to send a gift to a person who failed to receive one from their original gifter. You will not receive an extra gift in return for this, but will receive the standard exchange experience in return.
My Rematch gifter has not retrieved my info or sent my gift.
Two weeks after being allocated a rematch gifter, If they have not retrieved your information or shipped your gift you can submit a support ticket to be reallocated back to the rematch pool. Rematch gifters who fail to retreive their rematch giftee's ...
My Rematch Gifter never sent a gift!
There are a few steps to take if your rematch gifter has not sent your gift. Reach out to your gifter and see if they have any questions. Occasionally a rematch gifter might've forgotten that they were assigned a new giftee! After 2 weeks, If your ...
My rematch giftee recieved their original gift!
If you were allocated a rematch giftee and they have already posted a gift for the exchange that you are their rematch gifter for. Please, reach out to support and we can have you reallocated to another rematch giftee that has not received a gift.
How do I message my Gifter?
You can anonymously message your gifter directly from the exchange page! Under Exchange Actions, you'll see a box called Messages (From Gifter) In this message thread, you are the giftee. You are receiving a gift from this person. You can type any ...
If I'm rematched, how long will I have to wait to receive a rematch gift?
We allocate rematch gifters to giftees every 30 minutes. Sometimes however, we don't have enough rematchers for an exchange - in this scenario, we are unable to guarantee a timeframe.